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Privacy Policy

Information on the processing of personal data

The Monte Generoso SA Railway, in its capacity as data controller, pursuant to art. 13 of the General European Regulation on the Protection of Personal Data 679/2016 (hereinafter the "GDPR"), provides the following information about the processing of personal data that you, as an interested party, have communicated to us:

  • for the purchase of tourist packages;
  • as part of the excursions (eg purchases made);
  • registration on the Monte Generoso SA Railway website and / or APP or filling in the forms on the Monte Generoso SA Railway websites.

Purpose and legal basis of the processing
Furthermore, among the data provided by you there could also be some personal data defined by the Code and by the GDPR as "particular". Sensitive / particular data will be processed according to the purposes indicated below and only with your consent.

a) Purpose relating to contractual performance.
Your personal data will be processed for the purpose of fulfilling the obligations arising from the contract relating to the purchase of the tourist package, in order to allow the Monte Generoso SA Railway to provide optimal performance, in particular for:

  1. the conclusion, management and execution of the contractual relationships between you and the Monte Generoso SA Railway;
  2. answer your requests;
  3. he communication of notices, related to the purchased tourist package (eg modification of the contractual conditions, etc.);
  4. realization of functional activities to make the event comfortable and guarantee high standards of entertainment during the journey of the cogwheel train, the Stone Flower and the MG Camping (eg. parties, shooting photos and videos, games, etc.). Also in relation to the photos and video footage made by photographers in our tourist facilities who work together to make the experience unforgettable. Removal of a photo depicting you can be done only if you report it to us.
  5. we would like to point out that if you do not wish to be involved in filming / photos and videos you can contact: [email protected] or the Monte Generoso SA Railway, via Lüera n. 1, 6825 Capolago, to the attention of the Data Protection Officer, who will record your request accordingly to your will

b) Purpose of law, health and safety
Your personal data will also be processed for:

  1. execution of legal obligations, regulations, national and community regulations and derived from provisions issued by authorities legitimated by the law;
  2. ascertain, exercise and / or defend a legal right of the Monte Generoso SA Railway;

c) Purposes related to the business and statistics
Your personal data will also be processed for purposes relevant or pertinent to the activity carried out by the Monte Generoso SA Railway and for the anonymous processing of statistics and market research.

d) Additional purposes
Furthermore, if you expressly consent to it, your personal data will be processed for the following purposes:

Marketing purposes, which include:

  1. promotional activities of Monte Generoso SA Railway, also abroad, and / or commercial partners, carried out both with automated methods (eg email, text messages, instant messaging applications, newsletters, etc.) and with non-automated methods (for eg ordinary mail, telephone with operator, etc.). In particular, Monte Generoso SA Railway may use your email address, provided at the time of purchase of the package or event, to transmit information and promotional communications related to the services and products similar and offered by Monte Generoso SA Railway, and / or by business partners even without your consent, provided you do not object to such use.
  2. profiling activities, ie analysis of your event preferences and market research in order to improve the services offered and the commercial information presented by Monte Generoso SA Railway, making them more in keeping with your interests. This activity may also take place through customer’s satisfaction questionnaires and / or the use of profiling cookies used during navigation on the Monte Generoso SA railway sites.

Purposes for the provision of ancillary services, which include:

  • registration on sites and on digital platforms, in order to allow you to access and use the services provided on the portal and reserved for registered users and guarantee them a personalized event (eg for the purchase of packages, banquets, events, excursions, parties, stays, etc.). 
  • The treatment for marketing purposes (therefore both for promotional and profiling activities) can only take place with your consent.

Nature of the provision of data and consequences of any refusal
The provision of your personal data is optional, however, in the absence of the data required for the purposes indicated in points a) and b) the requested performance or part of it can not be performed and you will not be able to take advantage of the opportunities mentioned above. The provision of optional data will allow the Monte Generoso SA Railway to improve the services offered in order to make them more and more responsive to the personal interests of its guests.

The provision of sensitive / particular personal data is voluntary, however, in the absence of such consent, Monte Generoso SA may not be able to fulfill certain contractual obligations.

Categories of recipients of personal data.

Your information will not be disseminated. Your data may be communicated, exclusively for the purposes mentioned above, to the following categories of subjects:

  1. the internal staff of Monte Generoso SA Railway, the person in charge and / or in charge of the processing;
  2. companies belonging to the same group of Monte Generoso SA Railway, also located abroad;
  3. suppliers and / or concession holders of the Monte Generoso SA Railway which provide services necessary during an event (eg tourist guides, service personnel, etc.);
  4. persons, companies, associations or professional firms that provide services or assistance and advice to Monte Generoso SA Railway in order to protect their rights (for example, accountants, doctors, lawyers, tax advisors, auditors, consultants in scope of auditing operations, etc.);
  5. people, companies, or agencies that provide marketing and analysis services or consultancy services for Monte Generoso SA Railway;
  6. subjects to whom the right to access your data is recognized by provisions of the law and secondary legislation or by provisions issued by authorities legitimated by the law;

Transfer of personal data outside the European Union
Your personal data may be transferred abroad to third party companies belonging to the European Union or not, always for the purposes indicated above. In case of data transfer to countries outside the European Union, these countries will guarantee an adequate level of protection based on a specific decision of the European Commission or alternatively the recipient will be contractually obliged to the data protection with an appropriate level and comparable to the protection provided by the GDPR.

Storage of personal data
Personal data will be stored for a period not exceeding the time required to achieve the purposes for which they were collected and subsequently processed. Personal data will be kept for the duration of the contract you have concluded and also for a subsequent period:

  1. within the terms established by the current legislation;
  2. within the terms established by the secondary legislation that require data retention;
  3. within the period necessary to protect the rights of the data owner in the event of any disputes related to the provision of the service.

The photos / images and audio / video footage collected during events will be kept for a limited period and subsequently deleted;

Personal data collected and processed for profiling purposes will be kept for a maximum period of ten (10) years after which they will be automatically deleted or permanently anonymised.

Data Controller and Data Processors
The data controller is the Monte Generoso SA Railway, based in Via Lüera no. 1, 6825 Capolago.

Data Protection Officer
The Data Protection Officer can be contacted at the following addresses: [email protected] or the Monte Generoso SA Railway, via Lüera no. 1, 6825 Capolago.

 


Rights of the interested party
At any time, pursuant to art. 15 to 22 of the GDPR You have the right, also in relation to the profiling activity, of:

  1. request the correction of your personal data;
  2. revoke your consent to the use and disclosure of your personal data at any time;
  3. request cancellation of your personal data;
  4. to receive your personal data in a structured format, commonly used and readable by automatic device, and to transmit your personal data to another data controller;
  5. oppose the processing of personal data concerning you also for marketing or profiling purposes;
  6. obtain the limitation on the processing of your personal data;
  7. propose a complaint to a supervisory authority;
  8. receive a communication if there is a violation of personal data;
  9. request information on:
  1. to the purposes of the processing;
  2. to the categories of personal data;
  3. to the recipients or categories of recipients to whom the personal data have been or will be communicated, in particular if the data are transmitted to recipients of third countries or international organizations and the existence of adequate guarantees;
  4. to the retention period of personal data;
  5. if the data are not collected from the data subject, all information available on their origin.

You may at any time oppose the sending of communications related to marketing and profiling activity on "unsubscribe" at the bottom of the e-mail received or by forwarding a specific request to the addresses indicated below.

You may exercise these rights and / or obtain further information on the processing of personal data by sending an e-mail to addresses: [email protected] or the Monte Generoso SA Railway, via Lüera no. 1, 6825 Capolago, for the attention of the Data Protection Officer.

Monte Generoso SA Railway as owner of the treatment, pursuant to art. 13 of the General European Regulation on the Protection of Personal Data 679/2016 (hereinafter the "GDPR"), provides the following information about the processing of personal data that you, as an interested party, have communicated to us for registration. This information refers to the data provided by the client:

  1. when registering for the Program through any channel;
  2. during registration to the website and / or the APP of the Monte Generoso SA Railway;
  3. during the ordinary management of the customer (eg total spent, type of done, etc.);

Purpose and legal basis of the processing
Personal data will be processed for the following purposes.

  1. Purposes related to the Event, to manage the participation of the Client of Monte Generoso SA Railway and in particular:
  1. to provide related services, according to the methods provided for by these Regulations;
  2. provide the Customer with the institutional communications functional to the quality and benefits inherent to the Event. In particular, the Monte Generoso SA Railway may use the e-mail address of the customer provided at the time of registration or during the participation in the Event, to send information and promotional communications related to the Monte Generoso SA Railway and Camping Monte Generoso and its initiatives.

Statistical purposes, anonymously and aggregated.

Marketing purposes that include:

  1. promotional activities on products and services of the Monte Generoso SA Railway and its associated companies and / or commercial partners, including abroad. In particular, customer data can be processed to send communications, either by automated means (eg email fax, text messages, instant messaging applications, etc.) that are not automated (eg postal mail, telephone with operator etc).
  2. profiling activity or analysis of your preferences and market research in order to improve the range of services and commercial information presented by the Monte Generoso SA Railway, making them more compliant with the interests of the customer. This treatment is carried out using personal data collected during the course of its bid and booking request. This activity may also take place through the administration of satisfaction questionnaires and / or the use of profiling cookies used during navigation on the Monte Generoso SA railway sites.

The treatment for marketing purposes (therefore both for promotional activities and profiling) can only take place with the consent of the customer.

Nature of the provision of data and consequences of any refusal
The provision of personal data requested at the time of registration for the Monte Generoso SA Railway Event and marked with an asterisk (*) is mandatory for full participation in the Event itself, for related initiatives, and for the fulfillment of the related legal obligations. Any refusal to provide the personal data requested, in whole or in part, even during the execution of the Event, may result in the impossibility for the Monte Generoso SA Railway and for third-party companies providing services in the of the Event, to fully execute or correctly fulfill the obligations deriving from the Event. The provision of personal data not marked with an asterisk (*) is optional and their failure to provide no consequences in relation to the registration and participation of the Customer to the Event. The Customer has the right to freely express his / her choices regarding the processing of personal data, expressing his / her own will for each purpose.

Categories of recipients of personal data
The data will not be disclosed except in cases where the disclosure is required by law or is expressly authorized by the Customer. Customer data may be communicated for the purposes indicated above, to the following categories of subjects:

  1. the internal staff of the Ferrovia Monte Generoso SA, as the person in charge and / or in charge of the processing;
  2. Group companies also located abroad;
  3. people, companies, associations or professional firms that provide services or assistance and advice for the Monte Generoso SA Railway (for example, accountants, lawyers, tax consultants, auditors, consultants in the field of auditing operations, etc.) ;
  4. people, companies, or agencies that provide marketing and analysis services or consultancy services for the Monte Generoso SA Railway;
  5. subjects whose right to access the data is recognized by provisions of law and secondary legislation or by provisions issued by authorities legitimated by the law.

Cookie Policy
The "cookie" technology is used to obtain information on the experience gained on our website and to allow the operation of some services that require the user to be identified in the various pages.

What are cookies?
A "cookie" constitutes information sent by a server to a browser and allows the server to collect information from the browser and vice versa. The cookie will help the website to recognize your device if the site is visited again. Cookies serve many functions. For example, they can help us remember your username and your preferences, analyze the performance of our website or even allow us to recommend content that we think may be of interest to you.

Our cookies are normally anonymous and cannot be linked to the user's personal data. First party cookies are associated with the domain name of the page you are visiting and allow you to identify the person by cross-referencing our database, they can only be assigned upon explicit request by users and in order to allow their immediate identification for access restricted areas of the website, without users having to manually enter the login and password. The user's identity is never, in any case, included directly in the cookie and cannot be intercepted.

Every time you access the website, regardless of the presence or absence of a cookie, we register the type of browser, the operating system and the host together with the visitor's source URL, as well as the information on the requested page. This data can, therefore, be used in aggregate and anonymous form to perform statistical analysis on the use of the website. 

Strictly necessary cookies
Some cookies are essential for the proper functioning of our website. These cookies allow us to provide the services requested by users and to browse the site using its best performance. This type of cookie cannot be disabled as it is necessary for the proper functioning of the site.

Performance and functionality cookies
The performance cookies collect anonymous information on the pages visited by users. They are used to track the most searched pages and are useful for improving links between pages and for determining the reason for possible error messages. Functionality cookies also memorize the choices made by the user in order to improve navigation and your online experience. By removing these cookies that do not collect information on sensitive user data, some features of the site will be lost, which will offer a lower performance.

Identification or advertising cookies
These cookies collect information about your browsing habits, in order to propose advertisements that are important and targeted to your interests. Your sensitive data will not be tracked but we suggest you visit http://www.youronlinechoices.com/it/ for more information. By removing these cookies, no functionality will be lost.

Third-party cookies
The Monte Generoso SA Railway also uses third-party cookies, installed for example by Google Analytics to process statistical analysis on how the user navigates, the number of pages visited or the number of clicks made on a page while browsing. The Monte Generoso SA Railway treats the results of these analyzes for statistical purposes on user behavior on the site, to improve and improve the content of the site.

If you want more information on third-party cookies, and for guidance on how to manage and reject them, click on the following links:

  1. Google Analytics
  2. Doubleclick
  3. Facebook
  4. Hello Bar, https://www.hellobar.com

Third-party cookies https://www.hellobar.com/privacy-policy/

What happens to cookies that have been uploaded in the past?
We will read or write cookies solely based on the level of preference indicated in the tool for setting cookies. Cookies present before changing your settings will remainon your computer and you can remove them using your browser settings.

Some additional information on the cookie implementation tool
We use a cookie to remember your preferences in the cookie setting tool; this brings with it a couple of consequences:

  1. If you delete all your cookies, you will have to update your preferences again when you visit our site;
  2. If you use a different device, computer or browser than the one you normally use, you will have to let us know your preferences again

The preferences settings are set only for these websites (ie www.montegeneroso.ch and http://www.campingmontegeneroso.ch). If you visit another website you will need to set your cookie preferences for that website as well.

Can we know if our users open our emails?
Our emails can contain a "web beacon pixel" that can let us know if our emails have been read and can check if you have clicked on the links contained in the email. We may use this information for various purposes, including determining which of our emails are of greater interest among users and ask if users who do not open our emails wish to continue receiving them. The pixels will be deleted when you delete the email. From that moment on we will not be able to obtain any data, but we will keep the data already in our possession.

More information on cookies is available at http://www.youronlinechoices.com/it