General Information

Our conditions of sale apply to the entire assortment and are binding once an order is placed.

Order processing

All orders will be shipped within six days of receipt of payment. If an article is not available, we will inform you as soon as possible of when it is expected to be shipped. Shipments are made within Europe. All of our orders are sent by post.

Shipping costs

There is no minimum order amount. All prices are listed in Swiss Francs (CHF). Shipping and handling costs are the responsibility of the customer.

Payment method Payment

is made at the time of ordering online according to the method designated.


Complaints about defects or incomplete or incorrect shipments must be made in writing within 7 days of receipt of the goods.

Right of withdrawal

If the customer is not satisfied with a purchase, he may withdraw from the contract within 14 days of receipt of the goods. The goods must be returned to us by post at the expense of the customer. The Monte Generoso Railway will do its best to send the refund via the same payment channel used by the customer. The customer must return the goods in their original condition and packaging.

Data protection

Data needed for commercial purposes are treated with the utmost confidentiality.